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FAQ

Frequently asked questions.

Pre Sales

How many Access points will you recommend for a cafe/restaurant/office?

Your considerations should be as follows:

How many users do you expect to have during peak hour ?

The number of visitors that your restaurant/event/venue can hold?

How large is your venue? Do you require the entire premise to be covered ?

Send us an enquiry so that we provide you with the best advise.

How many concurrent clients will the Ubiquiti AP Pro Access Point be able to support.

The Ubiquiti UAP AC Pro is a 2.4Ghz/5Ghz enterprise Access point  that can  support up to 50 concurrent clients at the same time within a range of 100-122m (40 Ft).  

What countries do you ship to?

We currently ship to Singapore ONLY.

 

 

What happens after 6 months subscription (WIfi Starter Kit)?

1 month before subscription runs out, you will receive an email from UBOUX to notify you
of upcoming auto-renewal of 6 months prepaid subscription. If you decide to stop the renewal, you should login into your account and click unsubscribe.
Inform us by email or hotline: +65 6250 2097
not later than 14 days notice before the renewal of the 6 months prepaid subscription.

 

return procedure for non-renewal of subscription

What happens after 1 year subscription ?

1 month before subscription runs out, you will receive an email from UBOUX to notify you
of upcoming auto-renewal of 6 months prepaid subscription. If you decide to stop the renewal, you should login into your account and click unsubscribe.
Inform us by email or hotline: +65 6250 2097
not later than 14 days notice before the renewal of the 6 months prepaid subscription.
Once you are have reached your 1 year mark of subscription,your 6 months prepaid subscription price plan will be greatly reduced to $180.

Are all products given a 14 days consideration period ?

No. It is only applicable for UBOUX WiFi Starter Kit.

After Purchase

I have existing access points and/or switch , will there be an compatibility issue?

Uboux WiFi Starter Kit is currently compatible with the following Ubiquiti Unifi access points  ONLY:

UAP
UAP-AC
UAP-AC-EDU
UAP-AC-HD
UAP AC-Lite
UAP AC-LR
UAP AC-Pro
UAP-LR
UAP-Pro

Will the Uboux WiFi Starter Kit work in another country?

Yes, it will.

After i receive the Uboux WiFi Starter Kit, how do i proceed with integrating the device to my existing network ?

1) Before purchasing this Starter Kit, you should understand that this solution currently supports Ubiquiti Access Points ONLY.

2) Arrange an appointment for offsite configuration.

3) Before the offsite configuration session with us, please plug the Wifi Starter Kt (hotspot gateway) into a switch/ router & turn it on.

4)Ensure that that your Access points are connected. If the access point are connected and powered, the middle section of the Access Point should light up.

4)Leave the configuration to us, we will ensure its connected to your network.

What is the expected time of delivery after order confirmation?

3-5 working days. Before arranging the delivery, our support staff will contact you via email & contact number provided during the purchase.

What is the purchase process?

1) Receive order confirmation email after purchase.
2) Sales staff will contact you within 1-2 days upon receiving your sales order. Sales staff will arrange delivery/self-collection for your item.
3) (Applicable for Wifi Starter Kit only) Schedule a time slot with our support staff for off-site configuration.
4) Receive your product. If there is any off-site configuration, we will proceed from there.